Question 1

What areas do you service?

Accepted Answer

I am fully online and virtual and have no need to come into your home personally. That being said I can travel to homes in and around the Toronto GTA, including the  Muskoka and Kawartha Lakes. Depending on the location there could be a travel charge depending on distance.

Question 2

I just purchased a package, where is my questionnaire?"

Accepted Answer

Once you purchase an e-design package you will be sent a questionnaire to the email supplied via a PDF file format. This could take up to 24 hours. Check your JUNK folder and that the email address given was correct.

Question 3

Should everyone in the home complete the colour questionnaire?

Accepted Answer

Yes, I have found that the time and commitment must be taken to fill out the questionnaire by all parties within the home. I then use the data to create a personalized colour selection that will be pleasing to everyone.

Question 4

How long will the colour or decorating PDF e-design consultation be?

Accepted Answer

Depending on the project(s) it could be 3 pages for one room or multiple pages for additional rooms. Added information will be given (depending on the project) to help you work towards a successful project. Each project is unique.

Question 5

When will I get my e-Design?

Accepted Answer

Answer: Once all questionnaires are completed and been received it can take up to 10 business days (Monday - Friday, holidays excluded) to receive your personalized e-design. The goal is to deliver sooner, being just one designer who reviews and creates your e-design does have limitations. A lot depends on the workload any given week. There can be busier times of year. We will discuss your timeline and my availability in our 15 Minute Discovery Call.

Question 6

What will my E-design consultation include?

Accepted Answer

Please see Services on the website.

Question 7

How many people work at S4L?

Accepted Answer

Each individual personalized E-design is curated by me personally.

Question 8

Can I personally talk to you Deborah-Lynn on the phone?

Accepted Answer

Absolutely, on the website you will see a BUTTON inviting you to book a Discovery Call, choose a time and we will chat. This is a 15 minute call about what you are looking to accomplish, goals, budget and your timeline. Remember no project is too small. There is no obligation and I look forward to finding out how I can help. I would like to remind you to be prepared for the call as I do calls on certain days and time and can have back to back calls scheduled. There is a 15 minute buffer between calls but it is easy to get side tracked, especially on larger full room design projects outside of just colour consulting.

Question 9

Can I pick ANY day to book my 15 minute free Discovery Call?

Accepted Answer

No, at the moment I have carved out my time to include Tuesday, Wednesday and Thursday mornings from 10:00am to 12:00 noon for my calls.

Question 10

Can we have a Zoom call?

Accepted Answer

Sure, we can have a virtual online meeting with various software programs. I typically use Zoom.

Question 11

Does S4L work internationally or just in Canada?

Accepted Answer

Currently I have been working with clients within Canada but don’t let that stop you from reaching out. Who knows what can happen.

Question 12

Does S4L buy/purchase the furniture and decor products for the client?

Accepted Answer

No, S4L can provide a shopping Link to products suggested. It is advised the client personally purchase the product and or furniture. Ownership can affect warranties. It is best to have the product in your home purchased directly by you.

Question 13

What if I don’t like the colour of the wall paint after painting?

Accepted Answer

That would be disappointing. Within the e-design there are steps and advice on finalizing your paint colours. These colours were chosen based on your personal colour questionnaire answers supplied to S4L. All paint colours and products are the final and sole decision of the client. Within the e-design you are given colour choices.

Question 14

Does S4L assemble, install or put together the furniture for the client?"

Accepted Answer

No, the client would either do it themselves or hire a third-party contractor. Ensure they are licensed and have insurance.

Question 15

What is your refund policy?

Accepted Answer

Within 30 days of booking your consultation and prior to receiving your completed questionnaire I can return a refund minus a $20.00 administration fee. Once your completed questionnaire has been received by S4L for review and completion of the e-design there is no refund offered.

Question 16

What if I do not see the Service I need on your website? I believe you can help me. I just don’t see a package that fits my project?

Accepted Answer

Reach out to me, I suggest booking a Discovery Call.

Question 17

How do I make payment(s)?

Accepted Answer

E-transfer or contact me to discuss.

Question 18

Do you come out personally to clients' homes?

Accepted Answer

Absolutely, I can come depending on distance. An additional travel charge may apply. We can discuss it on a Discovery Call.

Question 19

Can I buy gift certificates for a friend or family member?

Accepted Answer

Yes, the refund policy would be the same. Some restrictions may apply.

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